Foodies
Hosts
De resultaten Research
Challenge Den Haag
IMPACT van HOSPITALITY
Economic / social
1 Wat is de gastvrijheid van de cityhosts (gedrag)?
2 Hoe wordt de gastvrijheid door de bezoekers beleefd?
3 Waar leidt de gastvrijheid van de cityhosts ertoe?
Langer blijven, meer besteden, vaker terugkomen, aanbevelen?
Active Greeting
- Very kind and helpful tourist information points.
- Sometimes not well informed, especially during big events.
- Wow factor is missing sometimes?
TIPS:
- Guest welcome focus
- Different roles in different positions
- More visible location by Centraal Station
- More information about public transformation on big events
- Look into the guests more personally and give them advise
TOPS:
- City history provided
- City map
- Polite manner
- Good structure
